Returns and product assistance
If you have a concern about an HRK Shop product, retain your purchase confirmation, note the model and serial number if applicable, and document the issue before requesting support.
Return eligibility, authorization procedures, time limits, shipping responsibilities and refund arrangements depend on the seller’s current policy and the applicable consumer law. Obtain written confirmation before sending equipment back.
Preparing a return enquiry
- Locate the order confirmation and product model.
- Describe the problem and include relevant photos where appropriate.
- Request return instructions through verified seller contact details.
- Package sensitive studio equipment securely only after receiving instructions.
No specific return period or refund guarantee is asserted here because those terms were not verified in the archive.